At HGVS INDIA, customer satisfaction is at the heart of everything we create. Each product is crafted with attention to detail and carefully dispatched. However, if for any reason the product is damaged or defective, we’re here to help.

You can reach out to us within 24 hours of receiving your order at

support@hgvsindia.com

Cancellation Policy

Orders can be cancelled within 24 hours of placing the order, provided the product has not been dispatched from our warehouse.

Once the order is dispatched, cancellations will not be possible.

Return Policy & Guidelines

To ensure a smooth and simple return, follow the guidelines below-

• Kindly record a step-by-step, proper product unboxing video while opening the package.

• Returns are acceptable in case of damage, defective, or incorrect products received.

• The product must be unused and returned with its original packaging, label, and seal intact.

• Items that have been altered, mishandled, or damaged after delivery will not be eligible for return.

• Products damaged due to usage are not covered under returns or replacements.

For any approved return requests, the return shipping charges will be covered by the customer.

Refund Policy

Refunds will be issued in the form of HGVS Store Credit only. This Store Credit can be used for any of your future purchases on our website.

Please note that we do not process refunds back to the original mode of payment (UPI, bank transfer, card, or cash).

Exchange/Replacement Policy

Our team will assist you with the exchange or replacement policy by following the guidelines below:

• Exchange is applicable only for products received in damaged or defective condition.

• The request must be supported with a clear unboxing to help us understand the issues.

• Replacements are subject to product availability at the time of approval.

• We do not offer replacements for preferences related to size and colour.

• Orders placed incorrectly will not be eligible for replacement.

Shipping & Cancellation Policy

• Orders are typically processed within 10-12 business days. However, during high-demand periods, processing may take an additional few days.

• Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to monitor your shipment’s progress.

• We offer both standard and express shipping services. Shipping costs and delivery times will be calculated at checkout based on your location and chosen method.

• Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Note: Please note that delivery times are estimates and may vary due to external factors such as weather conditions or carrier delays.

International Shipping:

We offer international shipping to selected locations. Shipping costs and delivery times will vary based on the destination.

Cancellation Policy

You can cancel your order within 24 hours of placing it by contacting our customer service team at support@hgvsindia.com

Note: Custom or personalized items are non-cancellable once production has started. This includes all custom sculptures and models designed specifically for you.